The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.
Moving In
Residents are requested to book their move with building management at least 48 hours prior to the move so that it can be co-ordinated with other residents. Only one apartment is permitted to move in to the building at any one time and bookings are accepted on a first-in basis. Residents are currently permitted to move-in to the building 7 days per week, 9am to 6pm Monday to Friday, and 7am to 6pm Saturday and Sunday.
Moves can be booked in through the resident portal here – Buildinglink.
To obtain your resident login, please contact Building Management.
Building Maintenance, Cleaning & Emergencies
Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at management@thechelseakensington.com.au . For building emergencies such as large water leaks, management can be contacted 24/7 on 02 7257 3989.
Additional Keys & Access Cards
Building management does not have a copy of the resident keys, residents will need to complete an order form and Building Management will then provide authority for Architectural Locksmiths to cut a new key, as they hold the rights to the registered key system. Should additional Fobs or Air Keys be required, these can be obtained at a cost of $50 (Fob) & $100 (Air Key). Residents can download the request form from the forms section of this website.
Apartment Defects & Maintenance
Building management is responsible for maintaining the buildings’ common areas. For maintenance items relating to your apartment that are not common property, you will need to contact a tradesperson of your choice. Building management can assist with details of suitably qualified tradespersons if required.
Connecting Gas & Electricity
When moving into the building you will need to connect your electricity by contacting a utilities provider. You are free to connect to a utility provider of your choice and they should be able to connect your service by you providing them either your address or meter number which is provided in your welcome packs or can be provided by Building Management if required. Contact details of some common utilities providers are:
Energy Australia: 1800 596 517 (www.energyaustralia.com.au)
AGL: 13 11 89 (www.agl.com.au)
If you experience a loss of electricity to your apartment, the circuit breaker in your apartment may have tripped. The switchboard for the circuit breaker is generally located in a cupboard in your apartment, generally either a kitchen, laundry or linen cupboard. There is also a main circuit breaker next to your electricity meter that may need to be checked should there not be any issues with your apartment switchboard. Generally the utility provider will have a record of your meter number and may visit site to conduct a meter reading. If you need to provide this information electricity meters are located on the residential levels. Building Management will be able to provide your meter number if required.
Residents should ensure that they cancel their electricity accounts when they move out of the building to ensure they are no longer billed for usage at the apartment.
Water & Hot Water
The cost of water is paid for by the Owner’s Corporation, however, residents will pay an individual access charge by Sydney Water; you should confirm that Sydney Water has your correct contact details so that your bill is received.
Sydney Waters contact details are:
132 092
www.sydneywater.com.au
Individual stop valves to turn on/off the hot and cold water to your apartment are generally located in the laundry or under your kitchen sink.
Please note that hot water to your apartment is provided individually by the electrical hot water meter in your apartment.
Gas, Hot Water & Electricity Meters
Your gas meter is located inside your apartment, under the sink or at the back of one of the kitchen cupboards. The hot water meters for Building B are also located there. The hot water meters in Buildings A & C are located in an accessible cupboard in the hallway of each level. Electricity meters are located in the electrical cupboard on your level, for which an access key is required. Should you require information regarding your electrical meter, please contact Building Management and we will attend to this when next onsite.
Phone & Internet
The building is connected to the National Broadband Network (NBN), however, ADSL is also available. When occupying the apartment you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building, however if for some reason they require access to the buildings Main Distribution Frame (MDF), they will need access to B1 of the carpark. The technician should have a copy of the abloy key needed to open the door but if they don’t , please contact Building Management. Some popular telecommunications providers are:
Telstra: www.telstra.com.au
Optus: www.optus.com.au
TPG: 13 14 23 (www.tpg.com.au)
Foxtel
The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection at www.foxtel.com.au.
Waste Disposal & Recycling
General garbage & recycling can be disposed of using the building’s bins available on B1 of the car park, against the western wall. Residents are requested to not leave items on the floor next to bins. Should you have bulk items to dispose of, we ask that you please book in a household waste collection with Randwick City Council. This can be done using the following link: Book a clean-up – Randwick City Council (nsw.gov.au)
Visitor parking
There are spots allocated for visitor parking only in the car park as you come down the entry ramp. Residents are not permitted to park in these spots and action will be taken against offenders. Parking is limited to 6 hours at a time, but if bona fide visitors require parking longer than this they will need to advise Building Management. To access the visitors parking area drive to the main entrance gate and call the apartment you are visiting via the intercom system.
Pets
All pets in the building must be registered with management by submitting an application form available in the forms section of this website.
By-laws
The building’s by-laws outline the rules of the building such as noise, renovations and tidiness, etc. You can download the building’s by-laws from the library section of Buildinglink or here – Download a copy of The Chelsea’s By-laws
Intercom System
Please be advised that the repair and maintenance of your intercom is an owners’ responsibility. Should you have an issue, we recommend you call Epsilon Security on 1300 280 122.
Fire Alarm & Fire Stairs
If the buildings fire alarm goes off please exit the building and proceed down the fire stairs to the park on the eastern side of the building. The Fire Brigade or Building Management will then provide instruction on when you can re-enter the building.
In the event of a lift outage, your front door key will provide access to the ground floor fire doors, as well as the door to your level.